SUBSCRIPTION
How does the subscription work?
Once you have subscribed, you get an instant access to all downloadable files. We constantly update the library with new stuff, and you get access to the new templates and characters free of charge as long as your subscription is active.
Is there a daily download limit?
No, there is no download limit.
Is there a monthly subscription for Template Library?
No, unfortunately we offer only yearly subscription.
Do I get the new templates for free after subscribing?
Yes, all our current subscribers get all of the new templates for free, as long as they have active subscription.
Can I access my FasterCourse account after my subscription has ended?
No, only active subscribers have access to our template library. But if you have downloaded the files on your computer for example, you can use them of course.
Can I use templates after the Subscription has ended?
Yes, you are welcome to use all templates you have downloaded also after your subscription has ended. There is no way we can control that and we don’t plan to put any limits on this anyway.
How can I cancel my Subscription?
You can do that in your Paypal account settings or from Profile/Subscription List. Alternatively send us an email to service@fastercourse.com, please allow 2 working days for us to manually cancel your subscription.
Do I have to have a reason for cancelling Subscription?
No questions are asked – if you want to cancel, we respect that.
PAYMENT
What payment options do you offer?
You can purchase FasterCourse subscription with Paypal, Credit Cards and Bank Transfer. If you have problems purchasing subscription please let us know by sending email to service@fastercourse.com.
Can I get an invoice for the subscription?
Sure! You can send the organization name and legal address to service@fastercourse.com and we will be happy to create an invoice for you.
DOWNLOAD TEMPLATES
How will I get my templates?
Once you have subscribed you will be able to log in on our website and access download pages under Profile/Download files.
Can I download all templates at once or do I need to download them one by one?
You can do as you like. As long as your subscription is active you have access to all templates.
LICENSES
Do I need to purchase Articulate Storyline, Trivantis Lectora or Adobe Captivate to use your templates?
Can I use these templates for commercial purposes?
Yes, you can definitely do that! After subscribing you can use the templates for commercial purposes, build your courses, sell your courses etc. But you cannot resell our templates. That would not be cool.
CUSTOMIZATION
Can I change the logo?
Yes. These are templates, therefore you can change FasterCourse logo to your logo, remove logo at all, do what you like.
Can I change the colors used in template?
Yes. These are templates, therefore you can change colors of the template, the same goes for fonts, images and everything else.
Can I combine multiple templates in one course?
Yes, you can. But some templates have different dimensions, so if you combine them, you can end up with stretched images or more free space than designed, therefore you will need to reorder elements a bit.
COURSE TEMPLATES
How can I use course templates?
You can use our course templates to create training for your organization or other organization. Use them as a starting point and add all the necessary information to the course template.
Can I use course templates for my clients?
Yes, you can use course templates unlimited times for unlimited clients.
Can I change the content and images in course templates?
Sure, you will get source files and you can add more content, delete some slides or change the images. Feel free.
What files will I get?
You will get a Storyline and Captivate source files for each course. Captivate courses are responsive.
I don’t have any authoring tool. Can you customize the course templates for me?
Sure, we will more than happy to help you customize them. Contact us for more details and pricing at service@fastercourse.com.
STORYLINE
Where can I change the menu items?
You need to go to the Slide Master and there you can access menu and help layers.
Where can I change the navigation buttons?
You need to go to the Slide Master and there you can access buttons as well as menu and help layers.
How to change colors for button states?
Most of the buttons are created with Storyline built-in shapes, so you can simply change them in the Format tab. To change colors for states for the button, you need to select the button and then go to States tab and select the needed state and then change the color.
How can I change images in the template?
You simply replace the given images with your images.
Can I use default Storyline player?
Yes, you can use the default Storyline player. To do so, you need to go to the Slide Master and delete (or hide) the not needed items from our custom buttons and layers.
Can I use these templates with any Storyline versions?
Most of our templates are created in Storyline 2 and Storyline 360, so you can use them with Storyline 2, Storyline 360, Storyline 3 or any newer version of Storyline.
Can I use these templates with other Articulate products?
No, these templates are compatible only with Articulate Storyline 2, Articulate Storyline 360 and Articulate Storyline 3.
CAPTIVATE
Which Captivate version do I need to work with your templates?
You will need Adobe Captivate 9, Adobe Captivate 2017 or Adobe Captivate 2019.
Does all of your templates works with all Captivate versions?
Most of our templates works for all Captivate versions, but few of them are build only for Adobe Captivate 2017 or Adobe Captivate 2019 and you won’t be able to open them in older versions of Adobe Captivate.
LECTORA
Which Lectora version do I need to work with your templates?
Our templates works with Lectora 12 (limited variety), Lectora 16, Lectora 17, Lectora 18 and Lectora 19.
Do your templates work with Lectora Online?
Yes, all of our Lectora templates work with Lectora Online. If you can’t find the Lectora Online file in the template files, let us know and we will send it to you.
CHARACTERS
How can I customize the characters?
Open the Adobe Illustrator file and change the colors. Then export them as transparent PNGs. You can read more about it here.
Do they have transparent background?
Sure, all of our characters are available in PNG format with transparent background.
What if I need only characters and not templates?
You can purchase the subscription only for characters.
Do I get the new characters for free after subscribing?
Yes, all our current subscribers get all of the new characters and templates for free, as long as they have active subscription.
TRAINING
Do I need previous experience in Adobe Captivate?
No, we created this training for beginners, so you would be able to start from the beginning.
Which Adobe Captivate version I need to learn from this training?
The training videos are created in Adobe Captivate 2019, but you can use older versions as well. Practice files are available for Adobe Captivate 2019.
How can I get the Captivate practice files?
For each video you will find the practice files that are created for each specific video and you can download them straight from the video page.
Can I get a discounts for teams or multiple users?
Sure! Send us an email to service@fastercourse.com and we will find the best option for you!
What if I can’t find the topic that I wanted to learn?
All of our learning tutorials are inspired by real questions from our users. Feel free to send us your ideas to service@fastercourse.com and we will add them to our training!
When can I cancel my Captivate Training subscription?
You can cancel your subscription any time. No worries or hidden fees. You can do it from Profile/Subscription List.