This course template allows you to quickly create a course about handling complaints. It is a great starting point, just add your company specifics and launch a course on handling complaints much faster.
This course template includes
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This course template covers:
- Causes for complaints in the workplace and from customers,
- Valuable outcomes of dealing with complaints,
- Basic steps of handling complaints in the workplace,
- Handling common scenarios of customer complaints – dealing with heightened emotions, faulty products, refund requests, and more.
- What value dealing with complaints can bring,
- Why it’s important to deal with complaints in the workplace,
- How to gather and deal with workplace complaints,
- Why it’s important to deal with customer complaints,
- How to deal with customer complaints.
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Handling complaints theory
37 pages in 4 chapters
25 min learning time
HTML5 and SCORM compatible
Source files for Articulate Storyline and Adobe Captivate
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