Courses

Handling Complaints

This course allows you to quickly create a course about handling complaints. It is a great starting point, just add your company specifics and launch a course on handling complaints much faster.

This course includes

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Comprehensive content

37 pages divided in 4 chapters covering handling workplace and customer complaints.

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Source files for editing

Source files in Articulate Storyline and Adobe Captivate allow easy course adaption to your specifics.

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Knowledge check

Test at the end of the course to check the learners’ knowledge.

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Interactive e-learning content

Theory and exercises are built into proper e-learning course. Structure & information flow as it should be.

Get an insight into this course

Valuable content

This course covers:

  • Causes for complaints in the workplace and from customers,
  • Valuable outcomes of dealing with complaints,
  • Basic steps of handling complaints in the workplace,
  • Handling common scenarios of customer complaints – dealing with heightened emotions, faulty products, refund requests, and more.

Learning outcomes:

  • What value dealing with complaints can bring,
  • Why it’s important to deal with complaints in the workplace,
  • How to gather and deal with workplace complaints,
  • Why it’s important to deal with customer complaints,
  • How to deal with customer complaints.

Awesome product! FasterCourse courses saved me a lot of time!

Rosetta M.
Elearning manager

Give it a try

Click ‘Start the course’ and see a short interactive demo of this course.

Course features

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Complete content

All content, images, and interaction are already placed in the course.

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Source files included

Source files in Articulate Storyline and Adobe Captivate are included for easy editing.

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Publish to any LMS

Easily report results from this course to any Learning Management System.

Pricing options

Get a single course, a Customer Service course bundle or all courses.

Don’t miss out on our special offer – a single course for $299 (regular price $499), a course bundle for $899 (regular price $1999) and a full course library for $2499 (regular price $3499). Offer valid until December 8, 2022.

SINGLE COURSE
$299
One time payment
This course includes:
Handling complaints theory
Knowledge Check
37 pages in 4 chapters
25 min learning time
HTML5 and SCORM compatible

 
Source files for Articulate Storyline and Adobe Captivate
CUSTOMER SERVICE
$899
One time payment
Customer Service Bundle includes:
Sales Skills
Customer Service
Negotiation Skills
Negotiation Process
Handling Complaints
 

 
+ Priority Support
FULL COURSE LIBRARY
$2499
One time payment
Full Course Library includes:
Sales and Customer Service Bundle
Leadership and Management Bundle
Compliance Course Bundle
Health and Safety Bundle
Food Safety Bundle

 

+ Priority Support

About FasterCourse Courses

Got questions? We have answers.

Can I create my own courses from these courses for my clients?
Yes, you can use our courses to create courses for unlimited number of organizations, your organization and your clients as well. You can customize them to match your client’s needs.
Can I change the content and images in these courses?
Sure, you will get source files and you can add more content, delete some slides or change the images. Feel free.
How does the course license work?
With the license you can use this course to train unlimited number of learners in as many organizations as you wish. View the full license here.
Will these courses work with my LMS?
You can export each course as a SCORM package and they will work perfectly fine with any SCORM-compatible LMS.
I don’t have any authoring tool. Can you create custom courses for me using these courses?
Sure, we will more than happy to help you customize them. Contact us for more details and pricing at service@fastercourse.com
Do I have to pay for each user who will be learning from the courses?
No, there are no limits to the number of users that can learn from these courses.

Still not sure? Get a Full demo!

We will be happy to give you full a demo and answer your questions

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