Handling Complaints Course Template

This course template includes

Comprehensive content

37 pages divided in 4 chapters covering handling workplace and customer complaints.

Source files for editing

Source files in Articulate Storyline and Adobe Captivate allow easy course adaption to your specifics.

Knowledge check

Test at the end of the course to check the learners’ knowledge.

Interactive e-learning content

Theory and exercises are built into proper e-learning course template. Structure & information flow as it should be.

Get an insight into this course template

Learn theory
Easily editable custom page layouts.
Practical examples
Topic relevant examples to enrich theoretical knowledge.
Interactive learning
Opportunities to strengthen knowledge with interactions.
Custom graphics
Content-specific graphics and illustrations.
Test your knowledge
Test pages to strengthen the gathered knowledge.

Valuable content

This course template covers:

Causes for complaints in the workplace and from customers,
Valuable outcomes of dealing with complaints,
Basic steps of handling complaints in the workplace,
Handling common scenarios of customer complaints – dealing with heightened emotions, faulty products, refund requests, and more.

Learning outcomes:

What value dealing with complaints can bring,
Why it’s important to deal with complaints in the workplace,
How to gather and deal with workplace complaints,
Why it’s important to deal with customer complaints,
How to deal with customer complaints.

Awesome product! These course templates save me a lot of time!

Rosetta M.
Elearning manager

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Click ‘Start the course’ and see a short interactive demo of this course template.

Course template features

Complete content

All content, images, and interaction are already placed in the course template.

Source files included

Source files in Articulate Storyline and Adobe Captivate are included for easy editing.

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Course Templates

Handling Complaints