Course Templates

Handling Complaints

This course template allows you to quickly create a course about handling complaints. It is a great starting point, just add your company specifics and launch a course on handling complaints much faster.

This course template includes


Comprehensive content

37 pages divided in 4 chapters covering handling workplace and customer complaints.


Source files for editing

Source files in Articulate Storyline and Adobe Captivate allow easy course adaption to your specifics.


Knowledge check

Test at the end of the course to check the learners’ knowledge.


Interactive e-learning content

Theory and exercises are built into proper e-learning course template. Structure & information flow as it should be.

Get an insight into this course template

Valuable content

This course template covers:

  • Causes for complaints in the workplace and from customers,
  • Valuable outcomes of dealing with complaints,
  • Basic steps of handling complaints in the workplace,
  • Handling common scenarios of customer complaints – dealing with heightened emotions, faulty products, refund requests, and more.

Learning outcomes:

  • What value dealing with complaints can bring,
  • Why it’s important to deal with complaints in the workplace,
  • How to gather and deal with workplace complaints,
  • Why it’s important to deal with customer complaints,
  • How to deal with customer complaints.

Awesome product! These course templates save me a lot of time!

Rosetta M.
Elearning manager

Give it a try

Click ‘Start the course’ and see a short interactive demo of this course template.

Course template features


Complete content

All content, images, and interaction are already placed in the course template.


Source files included

Source files in Articulate Storyline and Adobe Captivate are included for easy editing.


Publish to any LMS

Easily report results from course templates to any Learning Management System.

Pricing options

Get one course template, a Customer Service course template bundle or all course templates.

Don’t miss out on our special offer – course template for $199 (regular price $299), course template bundle for $599 (regular price $999) and full course template library for $1499 (regular price $2499). Offer valid until July 11, 2022.

One time payment
This course template includes:
Handling complaints theory
Knowledge Check
37 pages in 4 chapters
25 min learning time
HTML5 and SCORM compatible

Source files for Articulate Storyline and Adobe Captivate
One time payment
Customer Service Bundle includes:
Sales Skills
Customer Service
Negotiation Skills
Negotiation Process
Handling Complaints

+ Priority Support
One time payment
Full Course Library includes:
Sales and Customer Service Bundle
Leadership and Management Bundle
Compliance Course Bundle
Health and Safety Bundle
Food Safety Bundle


+ Priority Support

About Course Templates

Got questions? We have answers.

Can I create courses with these course templates for my clients?
Yes, you can use our courses templates to create courses for unlimited number of organizations, your organization and your clients as well. You can customize them to match your client’s needs.
Can I change the content and images in course templates?
Sure, you will get source files and you can add more content, delete some slides or change the images. Feel free.
How does the course template license work?
With the license you can use this course template to train unlimited number of learners in as many organizations as you wish. View the full license here.
Will the courses built with your course templates work with my LMS?
You can export each course as a SCORM package and they will work perfectly fine with any SCORM-compatible LMS.
I don’t have any authoring tool. Can you create custom courses for me using these course templates?
Sure, we will more than happy to help you customize them. Contact us for more details and pricing at
Do I have to pay for each user who will be learning from the courses created with these course templates?
No, there are no limits to the number of users that can learn from courses created with these course templates.

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