Course Templates

Customer Service

Customer Service course template allows you to quickly create a customer service course. This is a great starting point, just add your company specifics and launch a customer service course much faster.

This course template includes

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Comprehensive content

43 pages divided in 5 chapters covering ways of improving your customer service.

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Source files are included

Source files in Articulate Storyline and Adobe Captivate allow easy course adaption to your specifics.

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Knowledge check

Test at the end of the course to check the learners’ knowledge.

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Interactive e-learning content

Theory and exercises are built into proper e-learning course template. Structure & information flow as it should be.

Customer Service Course template

Get an insight into this e-learning course template:

Valuable content

This course template covers:

  • Characteristics and impact of good customer service,
  • Communication skills – active listening, asking appropriate questions,
  • Adjusting your service to meet customer needs,
  • Handling customer complaints
  • Essential skills (product knowledge, attentiveness, persistence).

Learning outcomes:

  • Why it’s important to provide great customer service
  • How to improve various significant aspects of customer service
  • How to meet customer needs
  • How to communicate with customers appropriately and effectively
  • How to handle complaints

The quality of your work is exceptional, this course helped me a lot.

Jerome Marin
Training Specialist

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Give it a try

Click through a short demo of this e-learning course.

SEE SHORT DEMO

Course template features

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Complete content

Professional content from our instructional designers.

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Get source files

Source files in Articulate Storyline or Adobe Captivate included.

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Add your logo

Add your logo and brand colors. It’s quick and easy.

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Pay once

Pay only once, no annual payments or subscriptions.

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Unlimited usage

Create courses for your clients or your organization, train as many as you need.

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Report results

All course results can be reported to any LMS.

Pricing options

Need a single course template, a whole library or help with customization? We got you covered.

Don’t miss out our special offer – one course template for $299 (regular price $499) and full course template library for $1199 (regular price $1999). Offer valid until 13th July 2020.

COURSE TEMPLATE
$299
One time payment
This course template includes:
Customer Service theory and interactions
Knowledge Check
43 pages in 5 chapters
40 min learning time

HTML5 based
SCORM compatible
Source files for Articulate Storyline and Adobe Captivate

Choose Plan
COURSE LIBRARY
$1199
One time payment
Course Template Library includes:
Customer Service template
+ Sales Skills template
+ Negotiation Process template
+ Negotiation Skills template
+ Business Ethics template
+ Workplace Harassment template
+ Conflict Resolution template
+ Data Protection template
+ Fire Safety template
+ Efficient Meetings template
+ Manual Handling template
+ Team Management template

Source files for Storyline and Captivate for all course templates
Choose Plan
ENTERPRISE
$2999
One time payment
This package includes:
Everything from Course Library package

+ 20h custom development from FasterCourse team to help you customize the course templates

+2h live online training from FasterCourse team on how to use and customize course templates

Choose Plan

About this course

Got questions? We have answers.

Can I use this e-learning course for my clients?
Yes, you can use our courses for unlimited number of organizations, your organization and your clients as well. You can customize them to match your client’s needs.
Can I change the content and images in the courses?
Sure, you will get source files and you can add more content, delete some slides or change the images. Feel free.
How does the e-learning course template license work?
With the license you can use this course to train unlimited number of learners in as many organizations as you wish. View the full license here.
Will this e-learning course work with my LMS?
You can export each course as a SCORM package and they will work perfectly fine with any SCORM-compatible LMS.
I don’t have any authoring tool. Can you customize this course for me?
Sure, we will more than happy to help you customize them. Contact us for more details and pricing at service@fastercourse.com
Do I have to pay for each user who will be learning from these courses?
No, there are no limits to the number of users that can learn from these courses.

Still not sure? Get a Full demo!

We will be happy to give you full a demo and answer your questions

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