Course Templates
Customer Service
This course template allows you to quickly create a customer service course. This is a great starting point, just add your company specifics and launch a customer service course much faster.
This course template includes
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Valuable content
This course template covers:
- Characteristics and impact of good customer service,
- Communication skills – active listening, asking appropriate questions,
- Adjusting your service to meet customer needs,
- Handling customer complaints,
- Essential skills (product knowledge, attentiveness, persistence).
Learning outcomes:
- Why it’s important to provide great customer service,
- How to improve various significant aspects of customer service,
- How to meet customer needs,
- How to communicate with customers appropriately and effectively,
- How to handle complaints.
The quality of your work is exceptional, this course helped me a lot.
Jerome Marin
Training Specialist
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Click ‘Start the course’ and see a short interactive demo of this course template.
Course template features
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Don’t miss out on our special offer – course template for $199 (regular price $299), course template bundle for $599 (regular price $999) and full course template library for $1499 (regular price $2499). Offer valid until May 27, 2022.
Customer Service theory
Knowledge Check
43 pages in 5 chapters
40 min learning time
HTML5 and SCORM compatible
Source files for Articulate Storyline and Adobe Captivate
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