Customer Service Course - Customizable Courses - FasterCourse

This course template includes

Comprehensive content

43 pages divided in 5 chapters covering ways of improving your customer service.

Source files are included

Source files in Articulate Storyline and Adobe Captivate allow easy course adaption to your specifics.

Knowledge check

Test at the end of the course to check the learners’ knowledge.

Interactive e-learning content

Theory and exercises are built into proper e-learning course template. Structure & information flow as it should be.

Customer Service Course template

Get an insight into this e-learning course template:

Learn theory
Learn the basics before you get started.
Learn customer needs
Understand your customers better.
Customer service skills
Train your employees and improve your customer service.
Complaints
Learn how to deal with sensitive situations.
Test your knowledge
Check what you have learned.

Valuable content

This course template covers:

Characteristics and impact of good customer service,
Communication skills – active listening, asking appropriate questions,
Adjusting your service to meet customer needs,
Handling customer complaints
Essential skills (product knowledge, attentiveness, persistence).

Learning outcomes:

Why it’s important to provide great customer service
How to improve various significant aspects of customer service
How to meet customer needs
How to communicate with customers appropriately and effectively
How to handle complaints

The quality of your work is exceptional, this course helped me a lot.

Jerome Marin
Training Specialist

Customer_Service_Course

Give it a try

Click through a short demo of this e-learning course.