Customer Service Course Template

This course template includes

Comprehensive content

43 pages divided in 5 chapters covering ways of improving your customer service.

Source files for editing

Source files in Articulate Storyline and Adobe Captivate allow easy course adaption to your specifics.

Knowledge check

Test at the end of the course to check the learners’ knowledge.

Interactive e-learning content

Theory and exercises are built into proper e-learning course template. Structure & information flow as it should be.

Get an insight into this course template

Learn theory
Learn the basics before you get started.
Learn customer needs
Understand your customers better.
Customer service skills
Train your employees and improve your customer service.
Complaints
Learn how to deal with sensitive situations.
Test your knowledge
Check what you have learned.

Valuable content

This course template covers:

Characteristics and impact of good customer service,
Communication skills – active listening, asking appropriate questions,
Adjusting your service to meet customer needs,
Handling customer complaints
Essential skills (product knowledge, attentiveness, persistence).

Learning outcomes:

Why it’s important to provide great customer service
How to improve various significant aspects of customer service
How to meet customer needs
How to communicate with customers appropriately and effectively
How to handle complaints

The quality of your work is exceptional, this course helped me a lot.

Jerome Marin
Training Specialist

Give it a try

Click ‘Start the course’ and see a short interactive demo of this course template.

Course template features

Complete content

All content, images, and interactivity are already placed in the course template.

Source files included

Source files in Articulate Storyline and Adobe Captivate are included for easy editing.

Publish to any LMS

Easily report results from course templates to any Learning Management System.

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About Course Templates

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Can I create courses with these course templates for my clients?

Yes, you can use our courses templates to create courses for unlimited number of organizations, your organization and your clients as well. You can customize them to match your client’s needs.

Can I change the content and images in course templates?

Sure, you will get source files and you can add more content, delete some slides or change the images. Feel free.

How does the course template license work?

With the license you can use this course template to train unlimited number of learners in as many organizations as you wish. View the full license here.

Will the courses built with your course templates work with my LMS?

You can export each course as a SCORM package and they will work perfectly fine with any SCORM-compatible LMS.

I don’t have any authoring tool. Can you create custom courses for me using these course templates?

Sure, we will more than happy to help you customize them. Contact us for more details and pricing at service@fastercourse.com

Do I have to pay for each user who will be learning from the courses created with these course templates?

No, there are no limits to the number of users that can learn from courses created with these course templates.

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Course Templates

Customer Service