Customer Service Course Template

This course includes

Comprehensive content

43 pages divided in 5 chapters covering ways of improving your customer service.

Source files for editing

Source files in Articulate Storyline and Adobe Captivate allow easy course adaption to your specifics.

Knowledge check

Test at the end of the course to check the learners’ knowledge.

Interactive e-learning content

Theory and exercises are built into proper e-learning course. Structure & information flow as it should be.

Get an insight into this course

Learn theory
Learn the basics before you get started.
Learn customer needs
Understand your customers better.
Customer service skills
Train your employees and improve your customer service.
Complaints
Learn how to deal with sensitive situations.
Test your knowledge
Check what you have learned.

Valuable content

This course covers:

Characteristics and impact of good customer service,
Communication skills – active listening, asking appropriate questions,
Adjusting your service to meet customer needs,
Handling customer complaints,
Essential skills (product knowledge, attentiveness, persistence).

Learning outcomes:

Why it’s important to provide great customer service,
How to improve various significant aspects of customer service,
How to meet customer needs,
How to communicate with customers appropriately and effectively,
How to handle complaints.

The quality of your work is exceptional, this course helped me a lot.

Jerome Marin
Training Specialist

Give it a try

Click ‘Start the course’ and see a short interactive demo of this course.

Course features

Complete content

All content, images, and interactivity are already placed in the course.

Source files included

Source files in Articulate Storyline and Adobe Captivate are included for easy editing.

Publish to any LMS

Easily report results from this course to any Learning Management System.

Pricing

Don’t miss out on our special offer – Full Course Library for just $1349 (regular price $2499). Offer valid until October 13, 2023.

Download once, use forever, no subscription, just a one time payment.

Buy Full Course Library (27 Courses) - $1349

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Can I create my own courses from these courses for my clients?

Yes, you can use our courses to create courses for unlimited number of organizations, your organization and your clients as well. You can customize them to match your client’s needs.

Can I change the content and images in these courses?

Sure, you will get source files and you can add more content, delete some slides or change the images. Feel free.

How does the course license work?

With the license you can use this course to train unlimited number of learners in as many organizations as you wish. View the full license here.

Will these courses work with my LMS?

You can export each course as a SCORM package and they will work perfectly fine with any SCORM-compatible LMS.

I don’t have any authoring tool. Can you create custom courses for me using these courses?

Sure, we will more than happy to help you customize them. Contact us for more details and pricing at service@fastercourse.com

Do I have to pay for each user who will be learning from the courses?

No, there are no limits to the number of users that can learn from these courses.

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