About the Download

CUSTOMIZABLE COURSE:
EXCELLENT CUSTOMER SERVICE

Complete course with full content that can be easily customized. Source files included in the package.

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Hit the ground running!

This customizable course is fully ready to upload to LMS and is sold with source files. It means you can use it out of the box, but if you want you have an option to customize it to your organization’s needs and preferences. Course comes with full content inside, all the interactive pages work, all the pages are built with real content inside, that has been developed by a professional instructional designer. If you decide to adjust the course, you can do it yourself, or if you are short on time, we can help you with that too.

Excellent Customer Service Course

This course is designed to help you gain an understanding of what customer service is, why you should invest yourself in improving your customer service and how you can achieve it. Detailed theoretical information is complemented by examples and interactive tasks that will help you check and solidify your knowledge.

Course modules

This e-learning course consists of 44 pages and 5 modules:

  1. Introduction to excellent customer service
  2. Customer service
  3. Service, skills, improvements
  4. Complaints
  5. Test

This course takes approximately 30 minutes to complete.

Course outcome

After completing this e-learning course learners will have better understanding about:

  • Why it’s important to provide great customer service
  • How to improve various significant aspects of customer service
  • How to meet customer needs
  • How to communicate with customers appropriately and effectively
  • How to handle complaints

Specs

Built in Articulate Storyline 2, can be modified using Articulate Storyline 2, Articulate Storyline 3 or Articulate Storyline 360. If you don’t own any licenses, we can adjust the content on your behalf.
Can be published for SCORM, TinCan or HTML5. Will work on any LMS.

Deliver yesterday and on a budget

Just imagine how much time and money this course will save you, everything is ready, but if you want you can delete parts which you don’t like, and add some content that is specific to your organization, you have the freedom to adjust the content any way you like. Deleting and adjusting usually takes less time than creating everything from scratch.

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Purchase today and save

Special offer till 31st of October, price for the Excellent Customer Service course with source files $500 (full price $800).

Purchase Now