About the Download


Complete course with full content that can be easily customized. Source files included in the package.



Excellent Customer Service Course

This course is designed to help you gain an understanding of what customer service is, why you should invest yourself in improving your customer service and how you can achieve it. Detailed theoretical information is complemented by examples and interactive tasks that will help you check and solidify your knowledge.

Course modules

This e-learning course consists of 44 pages and 5 modules:

  1. Introduction to excellent customer service
  2. Customer service
  3. Service, skills, improvements
  4. Complaints
  5. Test

This course takes approximately 30 minutes to complete.

Course outcome

After completing this e-learning course learners will have better understanding about:

  • Why it’s important to provide great customer service
  • How to improve various significant aspects of customer service
  • How to meet customer needs
  • How to communicate with customers appropriately and effectively
  • How to handle complaints


Built in Articulate Storyline 2 and Adobe Captivate 9, can be modified using Articulate Storyline 2, Articulate Storyline 3 or Articulate Storyline 360, as well as Adobe Captivate 9, Adobe Captivate 2017 and Adobe Captivate 2019. Captivate versions are fully responsive.
If you don’t own any licenses, we can adjust the content on your behalf.
Can be published for SCORM, TinCan or HTML5. Will work on any LMS.

Deliver yesterday and on a budget

Just imagine how much time and money this course will save you, everything is ready, but if you want you can delete parts which you don’t like, and add some content that is specific to your organization, you have the freedom to adjust the content any way you like. Deleting and adjusting usually takes less time than creating everything from scratch.

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Special Offer

Until the 24th of February, 2019, you can get this customizable course for a special price – $499 (regular price $800) or get all customizable courses (Sales Skills, Conflict Resolution, Workplace Harassment, Business Ethics and Customer Service) for $1999!

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